Support and Maintenance

Comprehensive options that fit your needs…

We offer some of the most comprehensive and cusotmisable support options available, to ensure you and your team have all the help you need.

Every website needs updating or modifying from time to time. It could be anything from correcting a typo to launching a timed press release on a Saturday night.

Whatever you’re doing, whenever you’re doing it, it’s nice to know there’s always help at hand if you need it. We provide support that’s simple, straightforward, stress-free and available any time.

Our highly rated SLA Support contracts are specifically tailored to ensure anything you need is no more than a call, email, Teams chat or WhatsApp message away.

SLAs

We tailor Service Level Agreements based on the size, complexity and functionality of your website. They can include a range of services. Here are some examples:

  • Guaranteed first response times for all enquiries.
  • Telephone / Instant Messaging support.
  • Unlimited CMS Support.
  • Housekeeping (we can oversee your website on a daily, weekly, fortnightly or monthly basis and make corrections to content formatting, grammar and spelling automatically for you).
  • Retainers (an agreed amount of time set aside each month for regular monthly updates – e.g. managing news / events / portfolios / testimonials, optimising images for the site or managing your content for you).
  • Domain name (DNS) management.
  • Out of hours emergency numbers

 

That’s not all.

Everyone is different, so we are open to suggestions. Any additional services you need from us can be discussed and included. From content writing to Pay-Per-Click Google ad campaign management, a Service Level Agreement from 1WL is tailored to you, so everything is covered, not just your website.

Need CMS Support on its own?

Then speak to us about our support contracts.

These are a cut down version of an SLA that gives you access to our phone CMS support during standard office hours. This is perfect for those who don’t need the rapid response, out-of-hours support, prioritised work, or any of the other bells and whistles our SLAs’ offer.

Support contracts are perfect for anyone looking for peace of mind without the extended features of an SLA. It’s the assurance of knowing that our support team are only a call away if you need them.

"1WL have been a valued partner over the years, from the initial build through various upgrades and ongoing website & hosting support. They came recommended and after our first meeting we were confident they were the right choice to carry out what we wanted.

We love their proactive approach, keeping us abreast of anything new that might be useful to our business, but are never pushy - they simply pose the facts and benefits."

Christina Benjamin
Tristan Specialist Doors Ltd

Website support the way it should be. Beautifully tailored to match your needs.

Or if the mood takes you, feel free to browse our portfolio of projects to see what we’ve been up to!