Sydney Mitchell Solicitors – Website Support, Security & Maintenance

Client Overview

Sydney Mitchell is a well-established law firm based in the West Midlands, with specialist teams across a wide range of practice areas for both individuals and businesses. Their website is a critical communications tool supporting new client enquiries, service information, and the firm's broader marketing activity.

The Challenge

We were engaged to take over the ongoing maintenance and support of Sydney Mitchell's website, which is built on the Drupal content management platform. Our brief was to provide dependable technical oversight, ensure the site remained secure and fully operational, and act as a primary technical point of contact for the firm's marketing team.

Before committing to any support arrangement, we take steps to understand exactly what we are taking on. An existing site has its own history, its own quirks, and its own potential risks — and it is only by understanding these fully that we can provide support with confidence.

Our Approach

We began by creating a complete duplicate of the website on a development server. This allowed us to examine the site's construction in detail — how it had been built, what versions of core software and modules were in place, and whether any issues existed that needed attention before the support contract began.

A site-wide audit was conducted covering both functional and security aspects, with any issues identified, documented, and resolved before the ongoing support programme commenced. The site was only transitioned to active support once it had passed our technical health checks.

What We Delivered

• Full technical audit of the inherited site and development environment setup
• Core and security module updates to bring the site to a fully patched baseline
• Comprehensive malware scanning across all site components
• Resolution of any functionality or security issues identified during the audit phase
• Ongoing monthly maintenance including security patches, monitoring, and health checks
• A dedicated point of contact for the marketing team on all website-related matters — from technical queries to hosting, spam management, and general web concerns

The Outcome

The website passed our initial audit with confidence, and the ongoing support programme has maintained that baseline of security and reliability consistently. Sydney Mitchell's marketing team benefits from a dependable technical resource they can contact for anything web-related — not just routine updates, but considered advice and support across the full range of website and digital concerns they encounter.

This engagement reflects our broader capability in providing professional website support regardless of the underlying platform. Our process, discipline, and standards are consistent whether we are working in WordPress or any other environment.

Project Summary

Client	Sydney Mitchell Solicitors
Sector	Legal Services
Platform	Drupal
Key Services	Website Support & Maintenance, Security Hardening, Technical Consultancy